Straight answers to common questions
The questions our clients raise most often, before and after opening an account. Can't find what you need? Our Client Care team will get back to you within one business day.
Your account is activated with an opening deposit of at least SAR 1,000, which you can make by mada card, bank transfer, credit card or digital assets. We suggest beginning with a sum you could lose without affecting your commitments, then increasing it once you are comfortable with how the platform works.
The registration form takes only a few minutes, and identity verification is usually completed within the same business day. As soon as your documents are approved, a confirmation email arrives and your account is ready to fund.
Not necessarily. The engine trades automatically inside the risk settings you choose, and you can select ready-made strategies such as Staged Entry, Range Harvest and Trend-Strength Rotation, with the Auto-Guard Stop switched on. Begin with conservative settings and refine them as your confidence grows, supported by guides in Arabic and English.
Client money sits in accounts kept entirely apart from the company's own operating funds, and 95% of digital assets are stored in offline cold wallets. Every connection is protected by 256-bit encryption, two-factor authentication is required at sign-in, and an independent firm runs penetration tests on the platform each quarter.
Submit a withdrawal request from your dashboard at any time and our team will process it on business days. Funds are paid out in Saudi riyals; how quickly they arrive depends on the method you choose and your receiving bank.
Pricing is transparent: each trade carries an execution commission, alongside competitive spreads that differ from one instrument to another. Your dashboard shows the total cost in riyals before you approve an order, so nothing catches you out later.
No. Nobody can honestly promise returns in digital-asset and CFD markets: prices are highly volatile and you could lose all of the capital you invest. What we offer is a set of tools for analysis, execution and risk control — not personal investment advice, and never a promised return.
Our Riyadh-based Client Care team works in Arabic and English, Sunday to Thursday, 9:00–18:00 Riyadh time (GMT+3). Email [email protected] or use the form on the Client Care page, and we will reply within one business day.
Your whole account in your hand
Follow your balance, open positions and AI signals from your phone, then adjust your risk ceiling or pause a strategy with a single tap — wherever you are in the Kingdom.
Need help with set-up, or have a question that is not covered here? Our Client Care team in Riyadh is ready to assist in Arabic and English.
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